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Return Policy

At Tekza Shop, we want every customer to be completely satisfied with their purchase. If for any reason you are not happy with your order, our Return & Refund Policy is here to help.

1. Eligibility for Returns

Return requests must be made within 7 days of receiving your order. Items must be unused, undamaged, and in their original packaging. Personalized or customized products (such as photo frames with pictures, engraved lamps, or name designs) are not eligible for return or refund, unless they arrive defective or damaged.

2. Non-Returnable Items

Used or damaged products. Customized or personalized items. Items purchased on sale, discount, or clearance.

3. Return Process

To initiate a return, please contact us at [your support email] with your order number and a photo/video of the product. Once your request is reviewed and approved, we will provide you with the return address. Customers are responsible for the return shipping costs (unless the product arrived damaged or incorrect).

4. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. Shipping charges are non-refundable.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos/videos. We will arrange a replacement or full refund at no extra cost.